We changed our name from FASHEIN to Haulliday!

Frequently Asked Questions (FAQ)

About Us

Where are you from?

We are based in New York, USA and Vancouver, Canada. We ship clothes from multiple warehouses in Asia to keep prices low.

Do you have any (physical) stores?

We only sell online and don't have any physical stores.

 

Sizes

Please use the size chart before ordering

We source clothes from different manufacturers, who use different sizing systems, so different items may have different sizes. Please check each item's the size chart before ordering.

 

What if I receive the item, and the size is wrong?

Please contact us. We will be happy to do an exchange for you :)

 

Import/Customs Duties

Do I have to pay import/customs duties?

Usually, no. But if you do get charged customs duties, we will reimburse you. Please contact us with a picture of the receipt. 

 

Taxes

Are there any taxes?

No. All taxes are included. The prices you see are the prices you pay.

 

Payment Methods

How do I pay?

We accept credit card, debit card, PayPal and Apple Pay ONLY. We are not able to accept other forms of payment (cash, iDEAL, . . . ) right now.

Do I have to pay USD?

Yes. We only accept USD. However, even if you don't have USD, your payment will automatically convert to USD. Paypal, Apple Pay, or your bank will convert for you. 

Can I pay after I receive my clothes?

No. Because we ship clothes via international air mail, there is no way for us to accept cash or other forms of payment after you receive the items. 

 

Shipping

Will I get my package?

Yes. We guarantee delivery 100%. All of our packages are insured. If your package does not arrive within six weeks, you will get your money back :)

Please visit our Shipping page for additional shipping information.