Frequently Asked Questions (FAQ)


Where are you from?

We are based in New York, USA and Vancouver, Canada. We ship clothes from multiple warehouses in Asia to keep prices low.

Do you have any (physical) stores?

We only sell online and don't have any physical stores.



Please use the size chart before ordering

We source clothes from different manufacturers, who use different sizing systems, so different items may have different sizes. Please check each item's the size chart before ordering.

What if I receive the item, and the size is wrong?

Please contact us. We will be happy to do an exchange for you :)



Are there any taxes?

No. All taxes are included. The prices you see are the prices you pay.

Do I have to pay import/customs duties?

Usually, no. But if you do get charged customs duties, we will reimburse you. Please contact us with a picture of the receipt. 



How do I pay? What payment methods do you accept?

We accept credit card, PayPal, Apple Pay and Google Pay. We also accept other payment methods such as debit card, direct deposit or iDEAL if you pay through PayPal. If your payment method is compatible with PayPal, we can accept it. Just make sure to choose "PayPal" when you check out. 

Do I have to pay in USD?

Yes. We only accept payment in USD. But don't worry when you pay, your payment will automatically be converted to USD. Paypal, Apple Pay, Google Pay or your credit card or bank will do the conversion for you. 

Why does the website show prices in my currency, but I have to pay in USD?

Unfortunately, we are not able to accept currencies other than USD. We show prices in British Pounds, Euros, CAD, AUD, and other currencies to show you how much it would cost in your currency, but we can only accept payment in USD when you check out. Don't worry though - when you pay, your payment will automatically be converted to USD.

Can I pay after I receive my clothes?

No. Because we ship clothes via international air mail, there is no way for us to accept cash or other forms of payment after you receive the items. 



Will I get my package?

Yes. We guarantee delivery 100%. All of our packages are insured. If your package does not arrive within six weeks, you will get your money back :)

Please visit our Shipping page for additional shipping information.